Customer Support
CUSTOMER SUPPORT
The MiNiT Financial Services office provides clients with a reliable and efficient service compliant with national and nternational network rules, and possesses the ability to liaison third parties with the expertise of an international processor with more than 60 years of
industry experience.
TRANSACTION MANAGEMENT:
• Reception electronic flows transaction
• Transactions management and issue resolved management
• Clearing incoming and settlement flows management
STATE-OF-THE-ART POINT OF SALES FOR MERCHANT & CARDHOLDER MANAGEMENT:
• Application form (electronically) management
• Customer data management (merchants and card/account holder)
• Instant ledger distributed validation of electronic data flow
• NFC Cloak enforcement for fraud prevention
• Enhancement of Chip and Pin process and monitoring, data preparation,
card production, account statement production and distributions
DISPUTES MANAGEMENT:
• Analysis, verifying, management of disputes according to the Network Scheme requirement
• Special event management (extra chargeback, pre-arbitration, arbitration)